Ordering
Returns and refunds.
You have 14 days from delivery. If what arrived is not what you approved, that is ours to put right.
- You have 14 days
- Ask us about an exchange or a return within 14 days of your order arriving. Talk to us before you send anything back — returns have to be approved first so we know what is coming and why.
- What we can take back
- Items have to be in their original condition, unworn and unwashed.
- Custom work
- A decorated piece cannot go back on the shelf, so custom orders are not returnable simply because you changed your mind. But if what arrived is meaningfully different from what you approved, that is ours to fix — reprint, refund or exchange, whichever suits you.
- Who pays return postage
- You do, unless the return is down to a defect or a mistake on our side — then we cover it.
- When the money comes back
- Approved refunds are processed within two business days of us receiving your request or the returned items, and go back by the same route the payment came in — we arrange payment with you directly, so there is no card on file here to return it to.
Ready when you are
Start with one piece. Or outfit the whole team.
A free design review on every order, and a proof to approve before anything is printed.